Crew Manager in London, UK

Who we are

We enrich people’s lives through travel! We are a Tour Operator with an established reputation to make travel possible. We have recovered from covid and are now ready to take back what is ours! We are definitely not the biggest, but we are the best tour operator in Europe (check out our review scores online!). We now need the best Crew Manager to ensure that the tours and activities we offer will enrich our passenger’s lives.

What we offer 

What we offer is the opportunity to be part of what we’re already seeing as one of the most exciting recoveries and periods in travel’s history. We will give you the opportunity to use your natural confident leadership abilities combined with your tour leader experience and put it to good use in a more structured space than being on the road. You’ll be joining a fun company with huge ambition to attract and retain the best Tour Leaders (TL’s) and Drivers in the industry.

Who you are

You have years of experience as a Tour Leader/ Manager and you are now  looking for the next exciting challenge to further your career. You are ready to settle down but you feel as though your previous tour experience needs to be put to good use. You are excited to take on a managerial position. You are great at coaching and training and will be able to translate the company’s strategy into practical ways that your Tour Leader team can implement on the road. You know that under your guidance your team of TLs will be the best in the industry.

What you will do

You will define and oversee implementation of all activities related to the qualitative aspects of the Tour Leader and Driver roles. You will work in partnership with the company’s senior management team, and form part of the strategic planning as well as day to day execution.

You will essentially be responsible for our Road Crew (Tour Leader’s and Drivers). You will recruit them, train them, schedule them, support and develop them and ensure that they represent the company’s mission and vision

What will set you apart

We will consider all applicants with previous Tour Leader experience, but the ideal candidate will:

• have worked as a Tour Leader/ Tour manager in Europe for at least 3 years
• have experience in taining and development
• Have previous management experience
• be a natural leader and will be able to translate the insights from frontline staff (Tour Leaders and drivers) to management, but also communicate company decisions and policy to TL’s and drivers
• be fast-thinking, forward-thinking and a multi-tasker. 
• be creative and innovative - the main focus is improving our clients’ experience when it comes to the Crew

Where you will work

You will be based in our brand new office in Greenwich, London. Greenwich has a bustling, village-like vibe, with plenty of shops, restaurants and markets and fast access to the city. 

You will be expected to spend time with our Tour Leaders and this will allow you to get back on the road from time to time.